Privacy Policy

Last Updated: September 27, 2026

Nurturing Touch Physical Therapy (“Nurturing Touch,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting www.nurturingtouchphysicaltherapy.com (the “Website”), communicating with us, or requesting information about our services.

This Privacy Policy explains what information we may collect, how we use and disclose it, and the choices and rights that may be available to you.

This Privacy Policy applies to information collected through this Website. Information collected in connection with physical therapy treatment, patient records, or other healthcare services may be subject to additional federal and California medical privacy laws and separate privacy notices.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, as well as certain information automatically collected when you use the Website.

Information You Provide

When you contact Nurturing Touch Physical Therapy through the Website or otherwise communicate with us, we may collect information such as:

First and last name
Email address
Telephone number
Preferred method of communication
Information contained in messages or inquiries you submit
Appointment or service inquiry information
Other information you voluntarily choose to provide

Because Nurturing Touch Physical Therapy provides healthcare-related services, information you voluntarily provide in a message or inquiry could include information relating to you or your child's health.

Please do not submit sensitive medical information through a general website contact form unless specifically requested to do so through an appropriate secure method.

Information Collected Automatically

When you visit the Website, certain information may be collected automatically through cookies, analytics technologies, server logs, and similar technologies. This may include:

IP address
Browser type
Device type
Operating system
Pages viewed
Date and time of visits
Referring website or source
General geographic information derived from an IP address
Website interaction and usage information

This information may be used to operate the Website, understand how visitors interact with it, improve Website performance, and maintain Website security.

2. HOW WE USE YOUR INFORMATION

We may use information collected through the Website to:

Respond to questions and inquiries
Communicate with prospective and current clients
Respond to appointment requests
Provide information about our physical therapy services
Communicate with you using your requested contact method
Operate, maintain, and improve the Website
Understand Website traffic and usage
Protect the security and integrity of our Website and systems
Maintain appropriate business records
Comply with applicable legal and regulatory requirements
Establish, exercise, or defend legal rights
Fulfill other purposes disclosed to you when information is collected

We do not use information submitted through the Website for purposes materially different from those described in this Privacy Policy without providing appropriate notice when required by law.

3. HEALTH AND MEDICAL INFORMATION

Nurturing Touch Physical Therapy provides pediatric physical therapy services. As a result, certain information obtained in connection with treatment may constitute medical or health information protected by applicable federal or California law.

This Website Privacy Policy primarily addresses information collected through the public-facing Website. It is not intended to replace any Notice of Privacy Practices or other medical privacy notice that may apply to patient records or protected health information.

Health information collected as part of providing physical therapy services will be handled in accordance with applicable healthcare privacy and recordkeeping requirements.

4. INFORMATION ABOUT CHILDREN

Nurturing Touch Physical Therapy specializes in services for infants and children. However, this Website is intended to be used by parents, legal guardians, caregivers, and other adults seeking information about our services.

We do not knowingly request that children submit personal information directly through the Website without the involvement or authorization of a parent or legal guardian.

Parents and legal guardians may provide information concerning their child when seeking physical therapy services. Such information will be handled in accordance with applicable privacy and healthcare laws.

If you believe a child has submitted personal information directly to us without appropriate parental or guardian authorization, please contact us at melaniehale@nurturingtouchphysicaltherapy.com.

5. COOKIES AND SIMILAR TECHNOLOGIES

The Website may use cookies and similar technologies to operate correctly, remember preferences, analyze Website performance, understand visitor activity, and improve the user experience.

Cookies are small data files stored on your browser or device.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of portions of the Website.

Where required by applicable law, we will provide appropriate choices concerning non-essential cookies and similar tracking technologies.

6. WIX AND THIRD-PARTY SERVICE PROVIDERS

This Website is hosted and supported through Wix. Wix and other service providers may process certain information on our behalf in connection with Website hosting, security, analytics, communications, forms, and other Website functionality.

We may disclose personal information to vendors and service providers when reasonably necessary for them to provide services on our behalf.

These providers may include companies that assist with:

Website hosting and operation
Website security
Analytics
Email or communications
Scheduling or appointment management
Payment processing, if applicable
Professional, administrative, or technical services

Third-party providers maintain their own privacy practices and may process information according to their respective privacy policies and contractual obligations.

7. HOW WE DISCLOSE INFORMATION

We may disclose personal information:

To service providers performing services on our behalf
At your direction or with your consent
When necessary to provide services you have requested
To comply with applicable laws, regulations, subpoenas, court orders, or other legal processes
To protect the rights, safety, property, or security of Nurturing Touch Physical Therapy, our patients, Website visitors, or others
In connection with a merger, acquisition, restructuring, sale, transfer, or other business transaction, subject to applicable legal requirements

We do not disclose medical information except as permitted or required under applicable healthcare privacy laws.

8. SALE OR SHARING OF PERSONAL INFORMATION

Nurturing Touch Physical Therapy does not sell personal information for monetary consideration.

If our use of advertising, analytics, cookies, pixels, or similar technologies constitutes “selling” or “sharing” personal information under applicable California privacy law, California residents may have the right to opt out of those practices.

Where required, we will provide mechanisms for exercising applicable opt-out rights and will process legally recognized browser-based opt-out signals, such as Global Privacy Control, as required by California law.

9. CALIFORNIA PRIVACY RIGHTS

California residents may have certain privacy rights under applicable California laws.

Depending on the law that applies to Nurturing Touch Physical Therapy and the information involved, these rights may include the right to:

Request information about personal information collected about you
Request access to certain personal information
Request deletion of certain personal information, subject to legal exceptions
Request correction of inaccurate personal information
Opt out of certain sales or sharing of personal information, where applicable
Limit certain uses or disclosures of sensitive personal information, where applicable
Receive information concerning the categories of personal information collected and the purposes for which it is used
Not receive discriminatory treatment for exercising applicable privacy rights

Certain information, including some medical information governed by healthcare privacy laws, may be exempt from particular provisions of California consumer privacy laws.

To submit a privacy request, contact:

Nurturing Touch Physical Therapy
Email: melaniehale@nurturingtouchphysicaltherapy.com

We may need to verify your identity before completing certain requests. An authorized agent may submit a request on your behalf where permitted by California law, although we may require appropriate proof of authorization.

We will respond to valid privacy requests within the time required by applicable law.

10. NOTICE AT COLLECTION FOR CALIFORNIA RESIDENTS

At or before the time personal information is collected, California residents have the right to receive information regarding the categories of personal information collected and the purposes for which that information will be used.

Through this Website, we may collect:

Identifiers and Contact Information
Examples include name, email address, telephone number, IP address, and similar identifiers.

Internet or Electronic Activity
Examples include Website activity, pages viewed, browser information, device information, and interactions with the Website.

Communications and Inquiry Information
Examples include messages, questions, appointment inquiries, and preferred methods of communication.

Health-Related Information You Voluntarily Provide
Information concerning you or your child's health may be provided when contacting us regarding physical therapy services.

General Geolocation Information
Approximate location information may be derived from your IP address.

We use these categories of information to communicate with you, respond to inquiries, provide requested services, operate and improve the Website, maintain security, comply with legal requirements, and perform the other purposes described in this Privacy Policy.

We retain personal information only for as long as reasonably necessary to accomplish the purposes for which it was collected, satisfy legal and regulatory obligations, resolve disputes, maintain appropriate records, and enforce agreements.

11. CALIFORNIA “DO NOT TRACK” DISCLOSURE

Some web browsers provide a “Do Not Track” (“DNT”) setting.

Because there is not a universally accepted standard for responding to DNT signals, the Website may not respond to all DNT signals.

Where required by applicable California law, however, we recognize applicable opt-out preference signals, such as Global Privacy Control (“GPC”), for requests to opt out of the sale or sharing of personal information.

12. DATA RETENTION

We retain personal information for only as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.

Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable healthcare and professional recordkeeping requirements, and legal obligations.

13. DATA SECURITY

We retain personal information for only as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.

Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable healthcare and professional recordkeeping requirements, and legal obligations.

14. EMAIL AND TEXT COMMUNICATIONS

If you request that we contact you by email or text message, you acknowledge that ordinary email and SMS/text messaging may not always provide the same level of security as dedicated secure healthcare communication systems.

You may request a different method of communication by contacting us.

If we send marketing communications, you may opt out of future marketing messages using the unsubscribe instructions included in those communications or by contacting us directly.

Communications concerning your care, appointments, transactions, or other service-related matters may still be sent when permitted by law.

14. EMAIL AND TEXT COMMUNICATIONS

You may request a different method of communication by contacting us.

If we send marketing communications, you may opt out of future marketing messages using the unsubscribe instructions included in those communications or by contacting us directly.

Communications concerning your care, appointments, transactions, or other service-related matters may still be sent when permitted by law.

15. THIRD-PARTY LINKS

The Website may contain links to third-party websites, social media platforms, or services.

Nurturing Touch Physical Therapy does not control the privacy practices of third parties. When you leave our Website or interact with a third-party service, that third party's privacy policy and terms may apply.

We encourage you to review the privacy policies of websites and services you visit.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our Website, business practices, technology, or applicable laws.

When this Privacy Policy is updated, the revised version will be posted on this page and the “Last Updated” date will be changed accordingly.

We encourage you to review this Privacy Policy periodically.

17. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact:

Nurturing Touch Physical Therapy
Melanie Hale, PT, DPT, NTMTC
Ventura County, California
Email: melaniehale@nurturingtouchphysicaltherapy.com
Website: www.nurturingtouchphysicaltherapy.com

For requests involving patient medical records or protected health information, please identify that your request concerns medical or patient information so that it can be handled under the appropriate healthcare privacy procedures.